Billing Accuracy
99.7%
Per-client energy attribution
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Business OperationsManaged Services
Managed Services Provider Billing Accuracy
Transforming Energy from Cost Center to Profit Driver
Managed ServicesBillingCost AllocationClient SatisfactionRevenue
Client Satisfaction
+34 NPS
Improvement in satisfaction scores
New Revenue
$4.8M
From energy optimization services
Margin Improvement
+8%
Through accurate cost allocation
The Challenge
A managed services provider hosting 340 enterprise clients struggled with energy cost allocation. Flat-rate billing meant efficient clients subsidized inefficient ones, creating customer satisfaction issues. The inability to accurately attribute energy costs prevented competitive pricing for energy-conscious prospects.
The Solution
Helios deployed granular energy metering and attribution that enabled accurate per-client cost allocation. The platform implemented real-time energy dashboards that gave clients visibility into their consumption, driving efficiency improvements. Usage-based billing models enabled competitive pricing while ensuring profitability.
Implementation Timeline
Metering Infrastructure
6 weeksDeploying granular energy measurement
Attribution Engine
4 weeksBuilding per-client cost allocation
Client Dashboards
5 weeksCreating visibility tools for customers
Billing Integration
3 weeksConnecting to financial systems
Key Insights
Granular metering revealed 23% of clients consuming 2x their allocated energy
Client-facing dashboards drove 18% average efficiency improvement
Usage-based pricing attracted 47 new energy-conscious enterprise clients
Energy optimization became a premium service generating new revenue
Measurable Impact
Quantified results from this transformation
99.7%
Billing Accuracy
Per-client energy attribution
+34 NPS
Client Satisfaction
Improvement in satisfaction scores
$4.8M
New Revenue
From energy optimization services
+8%
Margin Improvement
Through accurate cost allocation